Refund policy
Returns & Refunds Policy
At Haram Prints, every item is made to order just for you. This allows us to reduce waste, avoid excess inventory, and create products specifically for each customer.
Because of this, our return policy is a little different from traditional retail stores.
Returns
We do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size or colour
- Ordering the wrong product
- Accidental purchases
Please review the product description, size guide, and your order carefully before completing your purchase. If you have any questions before ordering, we're always happy to help.
Damaged, Defective or Incorrect Items
If your order arrives:
- Damaged during shipping
- With a manufacturing or print defect
- Different from the item you ordered
Please contact us within 14 days of delivery.
Include:
- Your order number
- A brief description of the issue
- Clear photos showing the problem
Once reviewed, we'll gladly provide a replacement or refund at no additional cost if the issue is confirmed.
Lost Packages
If your tracking shows your order has been lost in transit, please contact us as soon as possible.
We'll work with the shipping carrier to investigate the shipment and, where appropriate, arrange a replacement or refund.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided and the order has already entered production or been shipped, we may not be able to cancel or replace it.
If you notice an error shortly after placing your order, contact us immediately and we'll do our best to update it before production begins.
Order Changes & Cancellations
Because production begins shortly after an order is placed, we cannot guarantee changes or cancellations.
If you need to modify or cancel your order, contact us as soon as possible. If production has not yet started, we'll do our best to accommodate your request.
Refunds
Approved refunds will be issued to your original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Need Help?
Our goal is for every customer to have a great experience with Haram Prints.
If something isn't right with your order, please contact us and we'll work with you to find a fair solution as quickly as possible.